SteelPro Manufacturing has a vast repository of data in the form of previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations. Managing and accessing this information can be challenging. However, with Deskhero's advanced AI capabilities, the company has been able to streamline their knowledge management processes.
The AI capabilities analyze the available data and use OpenAI Embeddings to find relevant content. This is particularly useful when addressing customer queries, as the AI can pull up related knowledge base articles or previous tickets to assist the support team in providing accurate and timely responses.
Deskhero's AI also generates suggested replies based on the analyzed data, reducing the time spent by the support team in crafting responses. This has led to improved response times and increased customer satisfaction.
Furthermore, the AI enhances the search functionality within the platform. When the support team conducts a search, the AI ensures that the most relevant and useful content is surfaced, making it easier for the team to find the information they need.
Overall, SteelPro Manufacturing has found Deskhero's AI capabilities to be a powerful tool in streamlining their knowledge management processes. The company has seen a significant improvement in the accessibility of information and efficiency of their customer support operations since implementing the platform.
How does Deskhero's AI capabilities streamline knowledge management processes at SteelPro Manufacturing?
Deskhero's AI capabilities analyze the available data and use OpenAI Embeddings to find relevant content. This makes it easier for the support team to access the information they need, thereby streamlining the knowledge management processes.
How does Deskhero's AI improve response times at SteelPro Manufacturing?
Deskhero's AI generates suggested replies for incoming queries based on the analyzed data. This reduces the time spent by the support team in crafting responses, leading to improved response times.
How has Deskhero's AI capabilities enhanced the efficiency of customer support operations at SteelPro Manufacturing?
By streamlining the knowledge management processes and improving response times, Deskhero's AI capabilities have significantly enhanced the efficiency of customer support operations at SteelPro Manufacturing.
* This article provides an example of how a fictive company in the Manufacture of hot-rolled steel tubes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.