TubeTech Industries receives hundreds of customer queries and complaints daily. Managing these tickets manually was time-consuming and prone to errors. With Deskhero, they were able to automate the ticket management process, significantly reducing response time and increasing customer satisfaction.
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest replies to new tickets. This feature has drastically reduced the time taken by the support team to resolve issues, as they no longer need to manually search for solutions to common problems.
TubeTech also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from relevant industry websites. This has improved the quality of their support, as they can provide customers with the most current and accurate information.
The comprehensive search bar powered by OpenAI Embeddings has made it easier for the support team to find relevant content quickly. This has further improved their efficiency and reduced the time taken to resolve tickets.
Finally, TubeTech has used Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow and further enhancing their efficiency.
How has Deskhero improved TubeTech's customer support?
Deskhero has automated TubeTech's ticket management process, reduced response time, and increased customer satisfaction. It has also improved the quality of their support by keeping their knowledge base updated with the latest information.
How does Deskhero's AI capabilities help in resolving tickets?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest replies to new tickets. This reduces the time taken by the support team to resolve issues.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar is powered by OpenAI Embeddings. It helps the support team to find relevant content quickly, improving their efficiency and reducing the time taken to resolve tickets.
* This article provides an example of how a fictive company in the Manufacture of Hot Rolled Tubes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.