HotRoll Manufacturing has a vast product line, and their support team often struggled to keep track of all the details. With Deskhero, they were able to create a comprehensive knowledge base that is easy to navigate and always up-to-date.
Deskhero's AI capabilities analyze uploaded files like policies, manuals, and presentations to generate knowledge base articles. This has significantly reduced the time and effort required to maintain the knowledge base, allowing the support team to focus more on resolving customer issues.
HotRoll also uses Deskhero's website scraping feature to automatically update their knowledge base with the latest information from relevant industry websites. This ensures that their support team always has the most current and accurate information at their fingertips.
The advanced search feature powered by OpenAI Embeddings has made it easier for the support team to find relevant information quickly. This has improved their efficiency and reduced the time taken to resolve customer queries.
Finally, HotRoll has integrated Deskhero with their existing systems using the platform's REST API, creating a seamless workflow and further enhancing their efficiency.
How has Deskhero improved HotRoll's knowledge base?
Deskhero's AI capabilities analyze uploaded files to generate knowledge base articles, reducing the time and effort required to maintain the knowledge base. The platform's website scraping feature also keeps the knowledge base updated with the latest information.
How does Deskhero's advanced search feature work?
Deskhero's advanced search feature is powered by OpenAI Embeddings. It helps the support team to find relevant information quickly, improving their efficiency and reducing the time taken to resolve customer queries.
How has Deskhero been integrated with HotRoll's existing systems?
HotRoll has used Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow and further enhancing their efficiency.
* This article provides an example of how a fictive company in the Manufacture of Hot Rolled Tubes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.