CylinderTech Industries receives numerous customer queries every day. With Deskhero's AI capabilities, they have automated responses to common questions, reducing the workload on their support team and improving response times.
Deskhero's AI also assists CylinderTech in managing their tickets. It analyzes incoming tickets, categorizes them, and assigns them to the right support team. This has resulted in faster ticket resolution and increased customer satisfaction.
The AI-powered search bar in Deskhero has made it easier for CylinderTech's support team to find relevant information quickly. The AI uses OpenAI Embeddings from uploaded files and previous tickets to enhance search results, saving the team valuable time.
CylinderTech also uses Deskhero's AI to generate knowledge base articles from Word, PowerPoint, and PDF files. This has expanded their knowledge base and improved its quality, as the AI ensures that the articles are accurate and up-to-date.
Finally, the REST API provided by Deskhero allows CylinderTech to integrate the platform with their existing systems, ensuring a seamless workflow and further enhancing their customer support.
How does Deskhero's AI improve response times?
Deskhero's AI automates responses to common questions, reducing the workload on the support team and improving response times.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings from uploaded files and previous tickets to enhance search results, making it easier for the support team to find relevant information quickly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, ensuring a seamless workflow.
* This article provides an example of how a fictive company in the Manufacture of hydraulic cylinders industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.