HydroCyl Manufacturing receives a high volume of customer queries daily, ranging from technical issues to product inquiries. With Deskhero's advanced AI capabilities, the company has been able to automate responses to frequently asked questions by leveraging OpenAI Embeddings from previous tickets and knowledge base articles.
Deskhero's AI also helps HydroCyl Manufacturing manage their tickets effectively. The AI analyses incoming tickets, categorizes them based on their content, and assigns them to the appropriate support team. This has significantly reduced the time taken to process tickets and improved overall customer satisfaction.
The AI-powered search bar in Deskhero has made it easier for HydroCyl's support team to find relevant information quickly. By using OpenAI Embeddings from uploaded files like policies, manuals, and presentations, the AI enhances search results, saving the team valuable time.
HydroCyl also uses Deskhero's AI to generate knowledge base articles from Word, PowerPoint, and PDF files. This has not only expanded their knowledge base but also improved its quality, as the AI ensures that the articles are accurate and up-to-date.
Finally, the REST API provided by Deskhero allows HydroCyl to integrate the platform with their existing systems, ensuring a seamless workflow and further enhancing their customer support.
How does Deskhero's AI improve ticket management?
Deskhero's AI analyses incoming tickets, categorizes them based on their content, and assigns them to the appropriate support team. This speeds up the processing time and improves customer satisfaction.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings from uploaded files and previous tickets to enhance search results, making it easier for the support team to find relevant information quickly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, ensuring a seamless workflow.
* This article provides an example of how a fictive company in the Manufacture of hydraulic cylinders industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.