ThermoShield Inc. has a large customer base spread across multiple regions. Managing customer queries efficiently is a challenge they address using Deskhero's advanced AI capabilities. The AI analyzes previous tickets and knowledge base articles to suggest relevant replies, reducing the burden on their support team and improving response times.
ThermoShield uses Deskhero's custom email domains and user groups to streamline communication within their support team. The AI capabilities of Deskhero enhance this by suggesting relevant content based on the context of the communication, improving the effectiveness of internal collaboration.
The company also leverages Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI capabilities of Deskhero analyze the scraped data and suggest updates to the knowledge base, ensuring that the support team always has access to the most recent and relevant information.
By integrating Deskhero with their existing systems using the platform's REST API, ThermoShield has been able to automate various processes, further improving their operational efficiency.
Overall, Deskhero's advanced AI capabilities have helped ThermoShield improve their helpdesk services, leading to higher customer satisfaction and improved operational efficiency.
How does Deskhero's AI improve internal communication?
Deskhero's AI analyzes the context of the communication and suggests relevant content. This not only improves the effectiveness of communication but also saves time, as team members don't have to search for the information manually.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature collects data from specified websites. The AI capabilities of Deskhero then analyze this data and suggest updates to the knowledge base, ensuring that the support team always has access to the most recent and relevant information.
Can Deskhero automate processes?
Yes, by integrating Deskhero with existing systems using the platform's REST API, various processes can be automated, improving operational efficiency.
* This article provides an example of how a fictive company in the Manufacture of insulating fittings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.