InsulPro Industries receives numerous customer inquiries every day. To manage these effectively, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing response time and improving customer satisfaction.
InsulPro uses Deskhero's kanban board to track the progress of each ticket. The AI capabilities of Deskhero enhance this by predicting the time required to resolve each ticket based on historical data, helping the support team manage their workload more effectively.
Deskhero's AI also enhances the search results within the platform. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, the AI provides more accurate and relevant search results. This helps InsulPro's support team find the information they need quickly and efficiently.
The company also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to automate various processes, further improving their efficiency.
Overall, Deskhero's advanced AI capabilities have enabled InsulPro to provide superior customer support, resulting in increased customer loyalty and improved business performance.
How does Deskhero's AI enhance the ticket tracking process?
Deskhero's AI analyzes historical data to predict the time required to resolve each ticket. This helps the support team manage their workload more effectively and ensures that critical issues are addressed promptly.
How does Deskhero's AI improve search results within the platform?
By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero's AI provides more accurate and relevant search results. This helps the support team find the information they need quickly and efficiently.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems. This enables automation of various processes, further improving efficiency.
* This article provides an example of how a fictive company in the Manufacture of insulating fittings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.