CeramicLab Innovations uses Deskhero's AI capabilities to manage their extensive knowledge base. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations to find relevant content, which is then used to generate suggested replies and enhance search results.
The company also uses the custom fields feature to categorize their knowledge base content, making it easier for the AI to find and suggest relevant information. This has significantly improved the efficiency of their customer service operations.
Deskhero's website scraping feature is used to keep the knowledge base updated with the latest product information and industry news. This ensures that the AI always has the most recent and relevant data to work with.
Additionally, the company uses the user groups feature to segment their customers based on various criteria. This helps the AI understand the context better and provide more accurate suggestions.
Finally, CeramicLab Innovations uses the REST API to integrate Deskhero with their existing CRM and ERP systems, creating a unified platform for managing customer interactions and internal operations.
How does Deskhero's AI manage the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content, which is then used to generate suggested replies and enhance search results.
How does Deskhero keep its knowledge base updated?
Deskhero uses a website scraping feature to regularly update its knowledge base with the latest information from relevant sources.
Can Deskhero be integrated with existing CRM and ERP systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing CRM and ERP systems for a unified platform.
* This article provides an example of how a fictive company in the Manufacture of laboratory porcelain ware industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.