LabCeramics Solutions uses Deskhero's AI capabilities to handle a high volume of customer support tickets. The AI analyzes previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the time taken to resolve customer issues.
The company uses the custom email domains feature to manage customer communications more effectively. This, combined with the AI's ability to suggest relevant replies, has improved the quality of their customer service and increased customer satisfaction.
Deskhero's website scraping feature is used to keep their knowledge base updated with the latest product information and industry news. This ensures that the AI always has the most recent and relevant data to work with.
The company also uses the kanban board feature to manage their helpdesk operations more efficiently. This visual tool, combined with the AI's ability to prioritize tickets based on their urgency and complexity, has significantly improved their operational efficiency.
Finally, LabCeramics Solutions uses the REST API to integrate Deskhero with their existing systems, ensuring a seamless workflow and further improving the efficiency of their helpdesk operations.
How does Deskhero's AI improve the quality of customer service?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies, thereby improving the speed and accuracy of responses to customer inquiries.
How does Deskhero keep its knowledge base updated?
Deskhero uses a website scraping feature to regularly update its knowledge base with the latest information from relevant sources.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems for a seamless workflow.
* This article provides an example of how a fictive company in the Manufacture of laboratory porcelain ware industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.