JacketMaster's customer service team handles a myriad of queries daily. With Deskhero's ticket management feature, they can efficiently track, manage, and resolve these queries, ensuring every customer receives a timely response.
Deskhero's advanced AI capabilities play a crucial role in speeding up JacketMaster's response time. By leveraging OpenAI embeddings from previous tickets and other sources, the AI generates suggested replies, allowing customer service representatives to respond to queries faster and more accurately.
JacketMaster also uses Deskhero's knowledge base feature, which is populated with articles generated from various file types. The AI capabilities enhance search results within this knowledge base, making it easier for customers to find the information they need without having to contact customer service.
The custom email domains feature provided by Deskhero allows JacketMaster to maintain a professional image in their customer communications. Meanwhile, the structured data lists and custom fields help in categorizing and prioritizing tickets, resulting in a more streamlined workflow.
Lastly, JacketMaster uses Deskhero's REST API to integrate the platform with their existing CRM system, ensuring a seamless data flow and enhancing overall operational efficiency.
How does Deskhero's AI capabilities speed up response time?
Deskhero's AI uses OpenAI embeddings from previous tickets and other sources to generate suggested replies, allowing customer service representatives to respond to queries faster and more accurately.
How does Deskhero help in tracking customer queries?
Deskhero provides a ticket management feature that allows for efficient tracking, management, and resolution of customer queries.
Can Deskhero be integrated with existing CRM systems?
Yes, Deskhero provides a REST API that allows for integration with existing CRM systems, ensuring a seamless data flow.
* This article provides an example of how a fictive company in the Manufacture of leather jackets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.