Marshmallow Delights receives a large number of customer queries every day. With Deskhero's AI capabilities, they can quickly and accurately respond to these inquiries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content and generate suggested replies. This has significantly reduced response times and improved the accuracy of their responses.
The company also uses Deskhero's AI to enhance their search results. When a customer searches for information on their website, the AI uses the same OpenAI Embeddings to provide the most relevant results. This has led to a decrease in the number of support tickets, as customers can find the information they need more easily.
Marshmallow Delights also uses Deskhero's AI to improve their knowledge base. The AI analyzes previous tickets and other data to identify gaps in the knowledge base and suggest new articles or updates to existing ones. This proactive approach has further reduced the number of support tickets and increased customer satisfaction.
Finally, Marshmallow Delights uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has made it easier for their support team to manage tickets and user groups, further improving their efficiency.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency of Marshmallow Delights' helpdesk services, leading to higher customer satisfaction.
How has Deskhero's AI improved response times at Marshmallow Delights?
The AI uses OpenAI Embeddings from various sources to find relevant content and generate suggested replies. This has significantly reduced the time it takes to respond to customer inquiries.
How does the AI enhance search results at Marshmallow Delights?
When a customer searches for information, the AI uses OpenAI Embeddings to provide the most relevant results. This makes it easier for customers to find the information they need, reducing the number of support tickets.
How does the AI improve the knowledge base at Marshmallow Delights?
The AI analyzes previous tickets and other data to identify gaps in the knowledge base. It then suggests new articles or updates to existing ones, ensuring the knowledge base is always up-to-date and comprehensive.
* This article provides an example of how a fictive company in the Manufacture of marshmallow products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.