AlloyTech Industries has a large collection of product manuals, policies, and troubleshooting guides. Previously, the helpdesk team had to manually search through these documents to find relevant information. With Deskhero's AI capabilities, the team can now automatically generate structured data lists from these resources, significantly reducing the time spent on information retrieval.
The company also uses Deskhero's AI to manage customer tickets more efficiently. The AI uses OpenAI Embeddings from previous tickets to suggest replies, reducing the time taken to respond to customer queries. It also helps the helpdesk team prioritize tickets based on their urgency and complexity.
Deskhero's custom fields and user groups features allow AlloyTech Industries to categorize tickets and assign them to the appropriate team members. This feature, along with the Kanban board, provides a clear overview of all ongoing helpdesk tasks, improving the team's productivity.
With Deskhero's comprehensive search bar, the helpdesk team can quickly find relevant information from the knowledge base, previous tickets, and uploaded files. The AI-enhanced search results ensure that the team always has the most pertinent information at their disposal.
Lastly, AlloyTech Industries uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows the company to automate many of their helpdesk processes, further enhancing their productivity.
How does Deskhero's AI improve information retrieval?
Deskhero's AI can automatically generate structured data lists from knowledge base articles, uploaded files, and scraped website data. This feature significantly reduces the time spent on searching for information.
How does Deskhero help manage customer tickets?
Deskhero allows you to categorize tickets using custom fields and assign them to user groups. Combined with the Kanban board, this gives a clear overview of all ongoing helpdesk tasks. The AI also suggests replies to tickets, helping to manage them more effectively.
How does Deskhero's search bar work?
Deskhero's search bar allows you to quickly find information from the knowledge base, previous tickets, and uploaded files. The AI enhances the search results, ensuring that you always find the most relevant information.
* This article provides an example of how a fictive company in the Manufacture of metal reservoirs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.