SteelCraft Inc. has a vast knowledge base consisting of product manuals, installation guides, and troubleshooting documents. However, finding relevant information was often time-consuming for the support team. With Deskhero's AI capabilities, the company can now automatically generate structured data lists from their knowledge base articles, uploaded files, and scraped website data. This feature significantly reduces the time spent on searching for information.
The company also uses Deskhero's AI to manage customer tickets more effectively. The AI leverages OpenAI Embeddings from previous tickets to suggest replies, reducing the time taken to respond to customer queries. It also helps the support team prioritize tickets based on their urgency and complexity.
Deskhero's custom fields and user groups features allow SteelCraft Inc. to categorize tickets and assign them to the right team members. This feature, combined with the Kanban board, provides a clear overview of all ongoing support tasks, improving the team's efficiency.
With Deskhero's comprehensive search bar, the support team can quickly find relevant information from the knowledge base, previous tickets, and uploaded files. The AI-enhanced search results ensure that the team always has the most relevant information at their fingertips.
Finally, SteelCraft Inc. uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows the company to automate many of their support processes, further enhancing their efficiency.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to customer queries. This feature significantly reduces the time taken to respond to customers.
How does Deskhero help manage customer tickets?
Deskhero allows you to categorize tickets using custom fields and assign them to user groups. Combined with the Kanban board, this gives a clear overview of all ongoing support tasks. The AI also suggests replies to tickets, helping to manage them more effectively.
How does Deskhero's search bar work?
Deskhero's search bar allows you to quickly find information from the knowledge base, previous tickets, and uploaded files. The AI enhances the search results, ensuring that you always find the most relevant information.
* This article provides an example of how a fictive company in the Manufacture of metal reservoirs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.