PaperCraft Inc. has a vast knowledge base consisting of product manuals, policies, and presentations. Keeping this knowledge base updated and easily accessible was a challenge until they adopted Deskhero. With its advanced AI capabilities, Deskhero helps PaperCraft Inc. to manage their knowledge base efficiently.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then used to update the knowledge base, ensuring it remains current and comprehensive.
Furthermore, Deskhero's AI enhances search results within the knowledge base, making it easier for the support team to find relevant information quickly. This feature has been particularly useful in handling complex queries that require detailed product knowledge or understanding of company policies.
The custom fields feature allows PaperCraft Inc. to categorize knowledge base articles based on various parameters. This has improved the efficiency of article retrieval and usage.
Overall, Deskhero's AI capabilities have transformed PaperCraft Inc.'s knowledge base management, improving accessibility, comprehensiveness, and usability.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources. This content is used to update the knowledge base, ensuring it remains current and comprehensive.
How does Deskhero's AI enhance search results within the knowledge base?
Deskhero's AI uses OpenAI Embeddings to enhance search results within the knowledge base. It finds relevant content from various sources, making it easier for the support team to find the information they need quickly.
How does the custom fields feature improve knowledge base management?
The custom fields feature allows knowledge base articles to be categorized based on various parameters. This improves the efficiency of article retrieval and usage.
* This article provides an example of how a fictive company in the Manufacture of newsprint industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.