WarmHome Solutions receives a multitude of customer queries and technical support requests every day. With Deskhero's ticket management system, they can effectively categorize and prioritize these tickets, ensuring that each customer receives a timely and appropriate response.
Deskhero's advanced AI capabilities play a crucial role in enhancing the company's helpdesk services. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time and improving the quality of support provided.
By using Deskhero's custom fields and structured data lists, WarmHome Solutions can customize their helpdesk services to cater to their unique needs. They can create custom fields for specific product models, common issues, or any other relevant information, making it easier to track and resolve customer queries.
The knowledge base feature of Deskhero allows the company to build a comprehensive database of information that can be easily accessed by the support team and customers. This includes articles generated from Word, PowerPoint, PDF files, and data scraped from their website.
Since implementing Deskhero, WarmHome Solutions has seen a marked improvement in their helpdesk service efficiency, with faster response times and increased customer satisfaction.
How does Deskhero's AI improve helpdesk services?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content, which is then used to generate suggested replies to customer queries. This not only speeds up response times but also ensures that the responses are accurate and helpful.
Can Deskhero's features be customized to fit specific needs?
Yes, Deskhero offers features like custom fields and structured data lists, allowing you to tailor your helpdesk services to fit your specific needs.
What kind of information can be included in the knowledge base?
The knowledge base can include articles generated from Word, PowerPoint, PDF files, data scraped from your website, and any other relevant information.
* This article provides an example of how a fictive company in the Manufacture of non-electric heating appliances industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
