HeatMaster Inc receives hundreds of customer queries daily, ranging from product inquiries to technical support requests. By using Deskhero's ticket management system, they can efficiently categorize and prioritize these tickets, ensuring timely responses.
The company utilizes Deskhero's advanced AI capabilities to enhance their customer support. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This information is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's custom fields and structured data lists allow HeatMaster Inc to tailor their customer support to their specific needs. They can create custom fields for specific product models, common issues, or any other relevant information, making it easier to track and resolve customer queries.
Furthermore, the knowledge base feature allows the company to create a comprehensive database of information that can be easily accessed by both the support team and customers. This includes articles generated from Word, PowerPoint, PDF files, and even data scraped from their website.
With Deskhero, HeatMaster Inc has seen a significant improvement in their customer support efficiency, with faster response times and higher customer satisfaction rates.
How does Deskhero's AI capabilities improve customer support?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content, which is then used to generate suggested replies to customer queries. This not only speeds up response times but also ensures that the responses are accurate and helpful.
Can Deskhero's features be customized to fit specific needs?
Yes, Deskhero offers features like custom fields and structured data lists, allowing you to tailor your customer support to fit your specific needs.
What kind of information can be included in the knowledge base?
The knowledge base can include articles generated from Word, PowerPoint, PDF files, data scraped from your website, and any other relevant information.
* This article provides an example of how a fictive company in the Manufacture of non-electric heating appliances industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
