PaperCraft Inc. receives numerous customer queries and complaints on a daily basis. These range from product inquiries, order issues, delivery status, to complaints about product quality. The volume of these tickets was overwhelming their customer support team, leading to delayed responses and unresolved issues.
With Deskhero, PaperCraft Inc. was able to categorize and manage these tickets efficiently. The platform's AI capabilities analyze the content of the tickets and automatically assign them to the appropriate department or individual. This has significantly reduced the time taken to assign tickets, leading to faster issue resolution.
Deskhero's AI also generates suggested replies based on previous tickets, knowledge base articles, and other uploaded files. This feature has been particularly useful in handling common queries and complaints, allowing the support team to respond quickly and accurately without having to manually search for information.
Furthermore, the AI-enhanced comprehensive search bar has made it easier for the support team to find relevant information. By leveraging OpenAI Embeddings, the search results are more accurate and relevant, saving the team valuable time.
Overall, Deskhero's advanced AI capabilities have greatly improved PaperCraft Inc.'s customer support efficiency and effectiveness.
How does the AI assign tickets to the appropriate department or individual?
The AI analyzes the content of the ticket and uses this information to determine the most appropriate department or individual to handle the issue. This is based on previous tickets and the outcomes of those tickets.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. It analyzes the content of the ticket and matches it with relevant information to generate an appropriate response.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses OpenAI Embeddings to improve the accuracy and relevance of search results. When you enter a search term, the AI analyzes the term and matches it with relevant content from previous tickets, knowledge base articles, and uploaded files.
* This article provides an example of how a fictive company in the Manufacture of paper stationery products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.