Stationery Solutions Ltd. has a vast knowledge base consisting of product manuals, policies, and presentations. However, managing this information and making it easily accessible to the customer support team was a challenge.
With Deskhero, the company was able to structure their knowledge base effectively. The AI capabilities of the platform allowed for automatic generation of knowledge base articles from Word, PowerPoint, and PDF files. This not only saved time but also ensured that all relevant information was included in the knowledge base.
The AI also enhanced the search functionality of the knowledge base. By leveraging OpenAI Embeddings, the search results were more accurate and relevant, making it easier for the support team to find the information they needed.
In addition, the AI generated suggested replies for customer queries based on the knowledge base and previous tickets. This allowed the support team to respond quickly and accurately, improving customer satisfaction.
Overall, Deskhero's AI capabilities have significantly improved Stationery Solutions Ltd.'s knowledge base management and customer support.
How does the AI generate knowledge base articles?
The AI uses the content of Word, PowerPoint, and PDF files to generate knowledge base articles. It analyzes the content and structures it into a format that is easy to read and understand.
How does the AI-enhanced search function work?
The AI-enhanced search function uses OpenAI Embeddings to improve the accuracy and relevance of search results. It analyzes the search term and matches it with relevant content from the knowledge base and previous tickets.
How does the AI generate suggested replies?
The AI generates suggested replies by analyzing the content of the customer query and matching it with relevant information from the knowledge base and previous tickets. This allows the support team to respond quickly and accurately.
* This article provides an example of how a fictive company in the Manufacture of paper stationery products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
