Bountiful Orchard, a renowned manufacturer of pear wine, was facing challenges in managing their extensive knowledge base. The process of updating and retrieving information was time-consuming and inefficient.
They decided to implement Deskhero, taking advantage of its advanced AI capabilities. Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. These embeddings are used to find relevant content, which is then sent through OpenAI's ChatGPT to generate suggested replies and enhance search results.
With Deskhero, Bountiful Orchard was able to automate the process of updating their knowledge base. The AI was able to generate articles from Word, PowerPoint, and PDF files, significantly reducing the time and effort required to maintain the knowledge base.
Additionally, the AI-enhanced search bar made it much easier for the customer support team to find relevant information. This improved the efficiency of the team and reduced the time taken to respond to customer queries.
By implementing Deskhero, Bountiful Orchard has greatly improved the management of their knowledge base and the efficiency of their customer support team.
How does Deskhero's AI help manage the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This automates the process of updating the knowledge base and makes it more efficient.
How does Deskhero improve the efficiency of the customer support team?
Deskhero enhances the efficiency of the customer support team by providing AI-generated suggested replies and improving the search results. This reduces the time taken to respond to customer queries.
How does Deskhero's AI enhance search results?
Deskhero's AI analyzes the content of tickets, knowledge base articles, and other sources to provide more relevant and accurate search results.
* This article provides an example of how a fictive company in the Manufacture of Pear Wine industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.