Golden Pear Winery, a premium manufacturer of pear wine, was dealing with a growing number of customer support tickets. Their existing system was not equipped to handle the volume, leading to delays and dissatisfaction among customers.
They implemented Deskhero to address these issues. Deskhero's advanced AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. The AI uses these embeddings to find relevant content, which is sent through OpenAI's ChatGPT to generate suggested replies and enhance search results.
The AI-powered ticket management system allowed Golden Pear Winery to handle a larger volume of tickets more efficiently. The system was able to categorize and prioritize tickets using custom fields and structured data lists, resulting in a more organized workflow.
Additionally, the AI-generated suggested replies and enhanced search results helped the customer support team respond to queries more quickly and accurately. This led to improved customer satisfaction and a reduction in the number of unresolved tickets.
By leveraging Deskhero's AI capabilities, Golden Pear Winery has been able to streamline their ticket management process and provide a better customer support experience.
How does Deskhero's AI help manage tickets?
Deskhero's AI uses OpenAI Embeddings to find relevant content, which is used to generate suggested replies and enhance search results. This helps the customer support team respond to tickets more quickly and accurately.
How does Deskhero improve the workflow of the customer support team?
Deskhero provides features like custom fields and structured data lists, which allow the customer support team to categorize and prioritize tickets more effectively. This leads to a more organized and efficient workflow.
How does Deskhero improve customer satisfaction?
Deskhero improves customer satisfaction by enabling the customer support team to respond to queries more quickly and accurately. The AI-generated suggested replies and enhanced search results help the team provide a better support experience.
* This article provides an example of how a fictive company in the Manufacture of Pear Wine industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.