MouldingMagic Ltd. deals with a wide range of customers, including contractors, architects, and builders. With Deskhero, they have been able to manage their customer interactions effectively through the user groups feature. The AI capabilities of Deskhero analyze previous interactions and suggest replies based on the user group, ensuring personalized and relevant responses.
The company also uses Deskhero's custom email domains to maintain a professional image in their communications. This has helped them to build trust with their customers, improving customer loyalty.
Deskhero's AI capabilities also enhance search results, making it easier for the customer support team to find relevant information. The AI leverages OpenAI Embeddings from uploaded files like policies, manuals, and presentations, as well as scraped website data, to provide comprehensive and accurate search results.
MouldingMagic Ltd. has also benefited from Deskhero's knowledge base feature. The AI generates articles from Word, PowerPoint, and PDF files, creating a rich resource for the customer support team to refer to when handling complex queries.
Overall, Deskhero's advanced AI capabilities have enabled MouldingMagic Ltd. to provide personalized and efficient customer support, enhancing their customer experience.
How does Deskhero's AI ensure personalized responses?
Deskhero's AI analyzes previous interactions and suggests replies based on the user group, ensuring personalized and relevant responses.
How does Deskhero's AI enhance search results?
The AI leverages OpenAI Embeddings from uploaded files and scraped website data to provide comprehensive and accurate search results.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI generates knowledge base articles from Word, PowerPoint, and PDF files, creating a rich resource for the customer support team.
* This article provides an example of how a fictive company in the Manufacture of Plaster Moulding for Construction Purposes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.