PlasterMaster Inc. receives numerous queries from contractors, architects, and builders regarding their plaster moulding products. With Deskhero, they have been able to manage these queries effectively through the ticket management feature. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, reducing the time taken to resolve each ticket.
The company also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This has helped them to respond to urgent queries promptly, improving customer satisfaction.
Deskhero's AI capabilities also enhance search results, making it easier for the customer support team to find relevant information. The AI leverages OpenAI Embeddings from uploaded files like policies, manuals, and presentations, as well as scraped website data, to provide comprehensive and accurate search results.
PlasterMaster Inc. has also benefited from Deskhero's knowledge base feature. The AI generates articles from Word, PowerPoint, and PDF files, creating a rich resource for the customer support team to refer to when handling complex queries.
Overall, Deskhero's advanced AI capabilities have enabled PlasterMaster Inc. to provide efficient and effective customer support, enhancing their reputation in the industry.
How does Deskhero's AI improve the efficiency of ticket resolution?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies, significantly reducing the time taken to resolve each ticket.
How does Deskhero's AI enhance search results?
The AI leverages OpenAI Embeddings from uploaded files and scraped website data to provide comprehensive and accurate search results.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI generates knowledge base articles from Word, PowerPoint, and PDF files, creating a rich resource for the customer support team.
* This article provides an example of how a fictive company in the Manufacture of Plaster Moulding for Construction Purposes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.