BoxCrafters faced challenges in managing the high volume of customer inquiries they received daily. Manual handling of these inquiries was not only time-consuming but also led to errors. With Deskhero, they automated ticket management and categorized inquiries for efficient handling.
BoxCrafters also utilized Deskhero's AI capabilities to generate suggested replies based on previous tickets and knowledge base articles. This feature significantly reduced response time and ensured customers received accurate information promptly, thereby improving customer satisfaction.
Deskhero's comprehensive search bar, powered by OpenAI Embeddings, enabled BoxCrafters' customer support team to quickly find relevant content from uploaded files like policies, manuals, and presentations. This feature proved invaluable in addressing complex inquiries that required detailed information.
Furthermore, BoxCrafters used Deskhero's website scraping feature to stay updated on industry trends and regulations. This proactive approach helped them anticipate and address potential customer concerns before they arose.
Overall, Deskhero's AI capabilities have revolutionized BoxCrafters' customer service, enhancing efficiency and customer satisfaction.
How does Deskhero's AI capabilities help in managing tickets?
Deskhero's AI capabilities automate ticket management by categorizing and prioritizing tickets based on their content. It also suggests replies based on previous tickets and knowledge base articles, reducing response time.
How does the comprehensive search bar function?
The search bar uses OpenAI Embeddings to find relevant content from various sources like previous tickets, knowledge base articles, and uploaded files.
What is the advantage of the website scraping feature?
Website scraping allows companies to stay updated on industry trends and regulations, helping them proactively address potential customer concerns.
* This article provides an example of how a fictive company in the Manufacture of plastic boxes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
