PolyPlate's customer service team deals with a wide array of queries every day. With Deskhero's structured data lists and custom fields, they can efficiently organize and manage these queries, ensuring a smooth customer service experience.
Deskhero's advanced AI capabilities are instrumental in handling routine queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI generates suggested replies, freeing up customer service representatives to handle more complex issues.
Deskhero's AI also improves the search functionality within the platform. When a representative searches for a solution, the AI uses the embeddings to provide the most relevant content, reducing the time spent searching for information and increasing productivity.
Deskhero's knowledge base feature is a valuable resource for PolyPlate. The AI can generate articles from various file types, creating a rich database of information that can be accessed by both representatives and customers. This feature has significantly reduced the number of repeat queries.
PolyPlate also uses Deskhero's REST API to integrate the platform with their existing systems. This integration ensures that all customer data is centralized, improving the efficiency of the customer service team.
How does Deskhero's AI help in handling customer queries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies to customer queries. This helps in quickly resolving routine queries, freeing up customer service representatives to handle more complex issues.
How does Deskhero's AI enhance the search functionality?
When a representative searches for a solution, Deskhero's AI uses OpenAI Embeddings to provide the most relevant content. This reduces the time spent searching for information and increases productivity.
What is the benefit of integrating Deskhero with existing systems?
Integrating Deskhero with existing systems using its REST API ensures that all customer data is centralized. This improves the efficiency of the customer service team by providing them with all the necessary information in one place.
* This article provides an example of how a fictive company in the Manufacture of plastic plates industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.