PlastiCraft's customer service team receives numerous customer queries daily. Using Deskhero's user groups and ticket management features, they can effectively categorize and manage these queries, ensuring a swift response to each customer.
Deskhero's advanced AI capabilities play a vital role in managing repetitive queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This feature has significantly reduced the time spent by customer service representatives on routine issues.
Deskhero's AI also enhances the search results within the platform. When a representative searches for a solution, the AI uses the same embeddings to provide the most relevant content. This feature has greatly improved the efficiency of the customer service team.
The knowledge base feature of Deskhero is another tool that PlastiCraft finds invaluable. The AI can generate articles from word, powerpoint, and pdf files, creating a comprehensive database of information that can be easily accessed by both customer service representatives and customers.
Lastly, PlastiCraft uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer data is centralized, making it easier for the customer service team to provide personalized support.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies to customer queries. This helps in quickly resolving routine queries and improves the efficiency of the customer service team.
How does Deskhero's AI enhance the search functionality?
When a representative searches for a solution, Deskhero's AI uses OpenAI Embeddings to provide the most relevant content. This reduces the time spent searching for information and increases productivity.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems. This ensures that all customer data is centralized, making it easier for the customer service team to provide personalized support.
* This article provides an example of how a fictive company in the Manufacture of plastic plates industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.