HydroFix Industries receives numerous customer queries and complaints daily. Managing these tickets was a challenging task for the company. With Deskhero's ticket management feature, the company can now effectively track, prioritize, and resolve customer issues. The AI capabilities of Deskhero use OpenAI embeddings from previous tickets to suggest relevant solutions, significantly reducing the resolution time.
The company also uses Deskhero's custom email domains feature to maintain a professional image. The AI capabilities of Deskhero use OpenAI embeddings from previous interactions to suggest relevant email domains, ensuring that the company presents a consistent and professional image to its customers.
Searching for relevant information in the vast knowledge base of HydroFix Industries was a time-consuming process. Deskhero's comprehensive search bar, powered by advanced AI, has simplified this task. The AI uses OpenAI embeddings from the knowledge base to enhance search results, providing accurate information instantly.
HydroFix Industries also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to leverage the benefits of Deskhero without disrupting their current operations.
In summary, the advanced AI capabilities of Deskhero have transformed the helpdesk services of HydroFix Industries. The company can now provide quick and accurate responses to their customers, improving customer satisfaction and loyalty.
How does Deskhero's AI improve the efficiency of ticket management?
Deskhero's AI uses OpenAI embeddings from previous tickets to suggest relevant solutions. This significantly reduces the time required to resolve customer issues.
How does Deskhero's AI assist in customizing email domains?
Deskhero's AI uses OpenAI embeddings from previous interactions to suggest relevant email domains. This ensures that the company presents a consistent and professional image to its customers.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI embeddings from the knowledge base to enhance search results. This provides accurate information instantly, making the search process more efficient.
* This article provides an example of how a fictive company in the Manufacture of plastic plumbing fixtures industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.