ShieldCoat Inc. has a vast knowledge base consisting of product manuals, safety guidelines, and technical specifications. Before implementing Deskhero, finding relevant information was time-consuming and often led to delays in resolving customer queries. With Deskhero's AI capabilities, the company can now leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content quickly and accurately.
Deskhero's AI also enhances the search results, making it easier for the support team to find the required information. This feature has significantly reduced the time taken to resolve customer queries, leading to higher customer satisfaction.
ShieldCoat Inc. also uses Deskhero's AI to generate suggested replies based on the context of the customer query. This feature has not only improved the speed of response but also the quality, as the AI can suggest the most accurate and comprehensive responses based on the available data.
The REST API provided by Deskhero allows ShieldCoat Inc. to integrate the platform with their existing systems, further streamlining their operations. The custom fields and structured data lists make it easy for the company to organize and manage their customer support data.
Overall, the implementation of Deskhero at ShieldCoat Inc. has resulted in significant improvements in their customer support services. The advanced AI capabilities of the platform have enabled the company to provide faster and more accurate responses to customer queries, leading to higher customer satisfaction and loyalty.
How does Deskhero's AI find relevant content?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This is done by analyzing the context of the query and matching it with the available data.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by using the OpenAI Embeddings to understand the context of the search query and provide the most relevant results. This makes it easier for the support team to find the required information.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies by analyzing the context of the customer query and matching it with the available data. The AI then uses this information to suggest the most accurate and comprehensive responses.
* This article provides an example of how a fictive company in the Manufacture of protective coatings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
