ArmorGuard Ltd. deals with a wide range of products, each with its unique specifications and usage instructions. Before implementing Deskhero, the support team often struggled to find the relevant information to resolve customer queries. With Deskhero's AI capabilities, the team can now quickly find the necessary information from the knowledge base, previous tickets, and uploaded files.
The AI-powered comprehensive search bar provided by Deskhero has made it easier for the support team to find the required information. The search results are enhanced by the AI, which understands the context of the search query and provides the most relevant results.
ArmorGuard Ltd. also benefits from Deskhero's AI-generated suggested replies. These suggestions are based on the context of the customer query and the available data, ensuring that the responses are accurate and comprehensive. This feature has significantly improved the quality of the support services provided by ArmorGuard Ltd.
The custom email domains and user groups features provided by Deskhero allow ArmorGuard Ltd. to organize their support services effectively. The REST API also enables the company to integrate Deskhero with their existing systems, further improving their operational efficiency.
In conclusion, the implementation of Deskhero at ArmorGuard Ltd. has resulted in significant improvements in their helpdesk services. The platform's advanced AI capabilities have enabled the company to provide faster and more accurate responses to customer queries, leading to higher customer satisfaction.
How does Deskhero's AI help in finding relevant information?
Deskhero's AI uses OpenAI Embeddings from the knowledge base, previous tickets, and uploaded files to understand the context of the query and find the most relevant information.
How does Deskhero's AI enhance the search results?
Deskhero's AI enhances the search results by understanding the context of the search query and providing the most relevant results. This makes it easier for the support team to find the required information.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies by analyzing the context of the customer query and the available data. The AI then suggests the most accurate and comprehensive responses.
* This article provides an example of how a fictive company in the Manufacture of protective coatings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.