QuarryTech Solutions was facing challenges in managing the increasing volume of customer support tickets. The company decided to implement Deskhero to streamline their ticket management process. The advanced AI capabilities of Deskhero helped QuarryTech to categorize, prioritize, and assign tickets effectively, reducing response time and improving customer satisfaction.
The AI-powered knowledge base of Deskhero proved to be a game-changer for QuarryTech. The system automatically generated articles from uploaded files like policies, manuals, presentations, and scraped website data. This significantly reduced the time spent on manual data entry and provided easy access to relevant information.
Deskhero's AI capabilities also enhanced the search results within the platform. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, the system was able to find and suggest relevant content. This feature not only improved the efficiency of the support team but also enabled them to provide more accurate solutions to customers.
Furthermore, the AI capabilities of Deskhero were used to generate suggested replies. This feature significantly reduced the time spent on drafting responses and increased the overall productivity of the support team.
Overall, the implementation of Deskhero's AI-powered helpdesk solution has enabled QuarryTech Solutions to enhance their customer support efficiency and improve customer satisfaction.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities categorize, prioritize, and assign tickets based on their content and urgency. This helps in managing the tickets effectively and reduces the response time.
How does the AI-powered knowledge base work?
The AI-powered knowledge base automatically generates articles from uploaded files like policies, manuals, presentations, and scraped website data. This provides easy access to relevant information and reduces the time spent on manual data entry.
How does AI enhance search results within Deskhero?
By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero's AI capabilities can find and suggest relevant content, enhancing the search results within the platform.
* This article provides an example of how a fictive company in the Manufacture of quarrying machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.