StoneCut Equipments was dealing with an increasing volume of customer support tickets, leading to delayed responses and customer dissatisfaction. To address this issue, the company decided to implement Deskhero, leveraging its advanced AI capabilities to streamline their customer support process.
Deskhero's AI capabilities transformed StoneCut's ticket management process. The system automatically categorized, prioritized, and assigned tickets based on their content and urgency. This not only improved the efficiency of the support team but also reduced the response time, leading to increased customer satisfaction.
The AI-powered knowledge base of Deskhero proved to be extremely beneficial for StoneCut. The system automatically generated articles from various sources, including uploaded files and scraped website data. This provided the support team with easy access to relevant information, enabling them to resolve customer queries more effectively.
Deskhero's AI capabilities also enhanced the search results within the platform. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, the system was able to find and suggest relevant content. This feature significantly improved the efficiency of the support team and enabled them to provide more accurate solutions to customers.
Overall, the implementation of Deskhero's AI-powered helpdesk solution has significantly improved StoneCut Equipments' customer support and helpdesk services.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities categorize, prioritize, and assign tickets based on their content and urgency. This helps in managing the tickets effectively and reduces the response time.
How does the AI-powered knowledge base work?
The AI-powered knowledge base automatically generates articles from various sources, including uploaded files and scraped website data. This provides easy access to relevant information and enables the support team to resolve customer queries more effectively.
How does AI enhance search results within Deskhero?
By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero's AI capabilities can find and suggest relevant content, enhancing the search results within the platform.
* This article provides an example of how a fictive company in the Manufacture of quarrying machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.