RainGuard Inc. receives hundreds of customer queries daily, ranging from product inquiries to after-sales support. They use Deskhero's ticket management system to efficiently categorize and respond to these tickets. The AI capabilities of Deskhero leverage OpenAI embeddings from previous tickets to suggest relevant responses, reducing the time taken to resolve issues.
The company also uses Deskhero's knowledge base feature, which allows them to generate articles from Word, PowerPoint, and PDF files. The AI capabilities of the platform analyze these articles and suggest improvements, ensuring that the information is accurate and easy to understand.
RainGuard Inc. has a dedicated website for customer support. They use Deskhero's website scraping feature to gather data from this site and use it to enhance their knowledge base. The AI capabilities of the platform analyze this data and suggest relevant content to be added to the knowledge base.
Deskhero's comprehensive search bar has made it easier for RainGuard Inc.'s customer support team to find relevant information. The AI capabilities of the platform enhance search results by analyzing the user's query and suggesting relevant articles from the knowledge base.
Finally, RainGuard Inc. uses Deskhero's REST API to integrate the platform with their existing systems. This has allowed them to automate many of their customer support processes, further improving their efficiency.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities leverage OpenAI embeddings from previous tickets to suggest relevant responses. This reduces the time taken to resolve issues.
How does Deskhero's AI capabilities enhance the knowledge base?
The AI capabilities of Deskhero analyze knowledge base articles and suggest improvements. They also analyze data from the company's website and suggest relevant content to be added to the knowledge base.
How does Deskhero's AI capabilities enhance search results?
The AI capabilities of Deskhero analyze the user's query and suggest relevant articles from the knowledge base, enhancing the search results.
* This article provides an example of how a fictive company in the Manufacture of raincoats and anoraks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
