WeatherWear Ltd. receives a large volume of customer queries every day. They use Deskhero's ticket management system to efficiently handle these queries. The platform's AI capabilities use OpenAI embeddings from previous tickets to suggest relevant responses, significantly reducing the time taken to address customer issues.
WeatherWear Ltd. has a comprehensive knowledge base, generated from Word, PowerPoint, and PDF files using Deskhero. The platform's AI capabilities analyze these articles and suggest improvements, ensuring the information is up-to-date and easy to comprehend.
The company uses Deskhero's website scraping feature to gather data from their customer support website. The platform's AI capabilities analyze this data and suggest relevant content to be added to the knowledge base, enhancing its usefulness.
WeatherWear Ltd.'s customer support team uses Deskhero's comprehensive search bar to quickly find relevant information. The platform's AI capabilities enhance search results by analyzing the user's query and suggesting relevant articles from the knowledge base.
Lastly, WeatherWear Ltd. uses Deskhero's REST API to integrate the platform with their existing systems. This has enabled them to automate several customer support processes, further improving their efficiency.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities use OpenAI embeddings from previous tickets to suggest relevant responses, significantly reducing the time taken to address customer issues.
How does Deskhero's AI capabilities enhance the knowledge base?
The platform's AI capabilities analyze knowledge base articles and suggest improvements. They also analyze data from the company's website and suggest relevant content to be added to the knowledge base.
How does Deskhero's AI capabilities enhance search results?
The platform's AI capabilities analyze the user's query and suggest relevant articles from the knowledge base, enhancing the search results.
* This article provides an example of how a fictive company in the Manufacture of raincoats and anoraks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
