ThermoSafe Materials Co. has a vast repository of product information, safety guidelines, and usage instructions. Managing this information and making it easily accessible to the support team was a challenge. The company turned to Deskhero and its advanced AI capabilities for a solution.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, improving the speed and accuracy of the support team's responses.
Additionally, ThermoSafe Materials Co. uses Deskhero's knowledge base feature to organize their information repository. The AI enhances the search function, making it easy for the support team to find the information they need.
The company also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This ensures that the support team always has access to the most current and accurate information.
Overall, Deskhero's advanced AI capabilities have helped ThermoSafe Materials Co. improve their knowledge management and customer support services, resulting in higher customer satisfaction.
How does Deskhero's AI improve knowledge management?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content. This content is used to generate suggested replies and enhance search results, making it easier to manage and access your knowledge base.
What is Deskhero's website scraping feature?
Deskhero's website scraping feature allows you to automatically update your knowledge base with the latest information from your website.
How does Deskhero improve the accuracy of customer support responses?
Deskhero's AI generates suggested replies using relevant content from various sources. This ensures that the responses are accurate and consistent.
* This article provides an example of how a fictive company in the Manufacture of refractory cements and mortars industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
