HeatGuard Solutions receives numerous customer queries about their products' application processes, safety guidelines, and technical specifications. To manage these efficiently, the company uses Deskhero's advanced AI capabilities.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like manuals, and scraped website data to find relevant content. It then sends this content through OpenAI's ChatGPT to generate suggested replies. This not only speeds up the response time but also ensures consistency and accuracy in the replies.
Furthermore, HeatGuard Solutions uses Deskhero's comprehensive search bar feature, enhanced by AI, to quickly find the necessary information within their vast database of product information and customer interactions. This feature has significantly reduced the time spent searching for information, allowing the support team to focus more on resolving customer queries.
The company also uses Deskhero's REST API to integrate the platform with their existing CRM system. This provides a unified view of customer interactions, making it easier to track and manage customer queries.
Overall, Deskhero's advanced AI capabilities have enabled HeatGuard Solutions to provide proactive and efficient customer support, leading to increased customer satisfaction.
How does Deskhero's AI enhance the search function?
Deskhero's AI uses OpenAI Embeddings from various sources to enhance the search results. This makes it easier to find relevant information within your database.
Can Deskhero be integrated with other systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems, providing a unified view of customer interactions.
How does Deskhero improve response times?
Deskhero's AI generates suggested replies using relevant content from various sources. This significantly reduces the time taken to respond to customer queries.
* This article provides an example of how a fictive company in the Manufacture of refractory cements and mortars industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.