RoadMaster Inc. has a vast array of products and each product has its own set of unique issues that customers may encounter. With Deskhero, they have been able to structure their data lists and create custom fields for each product type. This enables them to manage tickets more efficiently and provide faster, more accurate support.
The advanced AI capabilities of Deskhero have been instrumental in improving the efficiency of their support team. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, the AI can find relevant content and generate suggested replies. This not only speeds up the response time but also ensures the accuracy of the information provided.
Deskhero's AI capabilities also enhance the search results in their knowledge base. When a customer or a support agent searches for information, the AI uses the embeddings to find the most relevant articles or files. This has significantly reduced the time spent on searching for information and increased the effectiveness of their knowledge base.
With the REST API, RoadMaster Inc. has been able to integrate Deskhero with their existing systems. This seamless integration has further improved their workflow and made it easier for their support team to access all the necessary information in one place.
Overall, Deskhero's advanced AI capabilities have transformed RoadMaster Inc.'s customer support and helpdesk services, making them more efficient and effective.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a search is performed, the AI uses the embeddings to find the most relevant articles or files. This makes the search results more accurate and useful.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API which allows it to be integrated with existing systems.
* This article provides an example of how a fictive company in the Manufacture of roadwork equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.