Sanitex Industries receives a high volume of customer queries daily. To manage these efficiently, they use Deskhero's advanced AI capabilities to analyze previous tickets and suggest the most relevant responses. This reduces the time spent by customer service representatives on each ticket and improves response accuracy.
The company also uses Deskhero's AI to generate knowledge base articles from various sources such as Word documents, PowerPoint presentations, PDF files, and even scraped website data. This has significantly reduced the time spent on manual data entry and improved the quality and relevance of the knowledge base content.
Deskhero's AI also enhances the search functionality within the platform. By using OpenAI Embeddings, it can find and present the most relevant content based on the search query. This has made it easier for both customers and support representatives to find the information they need quickly.
Furthermore, Sanitex uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has improved data consistency across platforms and has made it easier to track and manage customer interactions.
Overall, Deskhero's advanced AI capabilities have enabled Sanitex Industries to provide faster, more accurate customer support while reducing the workload of their support team.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI analyzes previous tickets and suggests the most relevant responses. This helps in reducing the time spent by customer service representatives on each ticket and improves response accuracy.
How does Deskhero's AI enhance the search functionality?
By using OpenAI Embeddings, Deskhero's AI can find and present the most relevant content based on the search query. This makes it easier for users to find the information they need quickly.
How does Sanitex Industries integrate Deskhero with their existing systems?
Sanitex Industries uses Deskhero's REST API to integrate the platform with their existing systems. This ensures data consistency across platforms and makes it easier to track and manage customer interactions.
* This article provides an example of how a fictive company in the Manufacture of sanitary paper products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
