HygienePro Manufacturing receives numerous customer support requests daily. To handle these effectively, they utilize Deskhero's AI capabilities to analyze past tickets and suggest appropriate responses. This not only speeds up the resolution process but also ensures consistent and accurate responses.
The company also uses Deskhero's AI to generate knowledge base articles from various sources such as Word documents, PowerPoint presentations, PDF files, and scraped website data. This automated process has significantly reduced manual data entry and improved the quality of the knowledge base content.
Deskhero's AI also enhances the search functionality within the platform. By using OpenAI Embeddings, it can find and present the most relevant content based on the search query. This has made it easier for both customers and support representatives to find the information they need quickly.
Moreover, HygienePro uses Deskhero's REST API to integrate the platform with their existing CRM and ERP systems. This seamless integration has improved data consistency across platforms and has made it easier to track and manage customer interactions.
Overall, Deskhero's advanced AI capabilities have enabled HygienePro Manufacturing to provide faster, more accurate customer support while reducing the workload of their support team.
How does Deskhero's AI help in managing customer queries at HygienePro Manufacturing?
Deskhero's AI analyzes past tickets and suggests appropriate responses. This speeds up the resolution process and ensures consistent and accurate responses.
How does Deskhero's AI enhance the search functionality?
By using OpenAI Embeddings, Deskhero's AI can find and present the most relevant content based on the search query. This makes it easier for users to find the information they need quickly.
How does HygienePro Manufacturing integrate Deskhero with their existing systems?
HygienePro Manufacturing uses Deskhero's REST API to integrate the platform with their existing CRM and ERP systems. This ensures data consistency across platforms and makes it easier to track and manage customer interactions.
* This article provides an example of how a fictive company in the Manufacture of sanitary paper products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
