CurvesAhead Inc. receives a high volume of customer queries daily, ranging from product inquiries to troubleshooting requests. To manage these effectively, they use Deskhero's ticket management system. The platform's advanced AI capabilities analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This significantly reduces the time taken to respond to customer queries, enhancing the overall customer experience.
The AI also improves the search results in the platform's comprehensive search bar. When a customer support representative searches for a specific issue, the AI uses OpenAI Embeddings to find the most relevant content. This makes it easier for the representative to provide accurate responses, further improving the customer experience.
CurvesAhead Inc. also uses Deskhero's AI capabilities to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This feature allows them to keep their knowledge base updated with the latest product information, ensuring that their customer support team always has the most current information.
By integrating Deskhero's REST API with their existing systems, CurvesAhead Inc. has created a seamless workflow. The AI capabilities of Deskhero also analyze the data from these integrated systems to provide more accurate suggested replies and search results.
Since implementing Deskhero, CurvesAhead Inc. has seen a significant improvement in their customer experience. The advanced AI capabilities of the platform have reduced response times, improved the accuracy of responses, and kept their knowledge base up-to-date.
How does Deskhero's AI reduce response times?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies to customer queries. This significantly reduces the time taken to respond to customer queries.
How does Deskhero's AI improve the accuracy of search results?
When a search is performed in Deskhero, the AI analyzes the search terms using OpenAI Embeddings. It then uses this analysis to find the most relevant content in the platform's data, improving the accuracy of search results.
How does Deskhero's AI help keep the knowledge base updated?
Deskhero's AI can automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This feature allows companies to quickly update their knowledge base with new product information or changes in existing products.
* This article provides an example of how a fictive company in the Manufacture of Shapewear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
