BlendMaster's customer support team was overwhelmed with the volume of customer queries and complaints. The process of manually searching for relevant information in their knowledge base and past tickets was time-consuming and inefficient. This led to delayed responses and dissatisfied customers.
With Deskhero, BlendMaster leveraged AI capabilities to automate their customer support process. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like product manuals to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies.
The AI-driven solution significantly reduced the response time by providing instant, accurate responses to customer queries. It also improved the efficiency of the support team by allowing them to focus on more complex issues that required human intervention.
Furthermore, the AI capabilities enhanced the search results in the knowledge base, making it easier for both the support team and customers to find the information they needed. The comprehensive search bar allowed users to search using natural language queries, further simplifying the process.
Overall, BlendMaster experienced a significant improvement in customer satisfaction and a reduction in support team workload, thanks to Deskhero's advanced AI capabilities.
How did Deskhero's AI capabilities reduce BlendMaster's response time?
Deskhero's AI capabilities used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies. This automated process provided instant, accurate responses to customer queries, significantly reducing the response time.
How did Deskhero improve the efficiency of BlendMaster's support team?
By automating the process of finding relevant information and generating responses, Deskhero allowed BlendMaster's support team to focus on more complex issues that required human intervention. This improved the team's efficiency.
How did Deskhero enhance the search results in BlendMaster's knowledge base?
Deskhero's AI capabilities enhanced the search results in the knowledge base by using OpenAI Embeddings from various sources to find relevant content. The comprehensive search bar also allowed users to search using natural language queries, making it easier to find the required information.
* This article provides an example of how a fictive company in the Manufacture of other small appliances for kitchens (e.g. microwaves, blenders, etc.) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.