QuickBlender's support team was spending a lot of time manually updating the knowledge base with new information from product manuals, policies, and presentations. This process was inefficient and often led to outdated or missing information in the knowledge base.
Deskhero's advanced AI capabilities transformed QuickBlender's knowledge base. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to automatically update the knowledge base with relevant content.
The AI-driven solution significantly reduced the time spent on updating the knowledge base, allowing the support team to focus on responding to customer queries. It also ensured that the knowledge base was always up-to-date, improving the accuracy of the information provided to customers.
Furthermore, the AI capabilities enhanced the search results in the knowledge base, making it easier for both the support team and customers to find the information they needed. The comprehensive search bar allowed users to search using natural language queries, further simplifying the process.
Overall, QuickBlender experienced a significant improvement in the efficiency of their support team and customer satisfaction, thanks to Deskhero's advanced AI capabilities.
How did Deskhero's AI capabilities enhance QuickBlender's knowledge base?
Deskhero's AI capabilities used OpenAI Embeddings from various sources to automatically update the knowledge base with relevant content. This automated process significantly reduced the time spent on updating the knowledge base and improved its accuracy.
How did Deskhero improve the efficiency of QuickBlender's support team?
By automating the process of updating the knowledge base, Deskhero allowed QuickBlender's support team to spend less time on this task and more time on responding to customer queries. This improved the team's efficiency.
How did Deskhero enhance the search results in QuickBlender's knowledge base?
Deskhero's AI capabilities enhanced the search results in the knowledge base by using OpenAI Embeddings from various sources to find relevant content. The comprehensive search bar also allowed users to search using natural language queries, making it easier to find the required information.
* This article provides an example of how a fictive company in the Manufacture of other small appliances for kitchens (e.g. microwaves, blenders, etc.) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.