ToolCraft Innovations uses Deskhero's AI capabilities to handle their extensive customer support tickets. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, the AI system finds relevant content and generates suggested replies. This has significantly cut down the response time to customer queries.
Deskhero's custom fields and structured data lists are used by ToolCraft Innovations to sort and prioritize customer issues. This efficient management of resources ensures that critical issues are addressed immediately.
The comprehensive search bar and REST API of Deskhero have been pivotal in enhancing the efficiency of ToolCraft Innovations' support team. They can swiftly search for pertinent information across different platforms and incorporate it into their existing systems.
Moreover, Deskhero's knowledge base feature has revolutionized ToolCraft Innovations' approach to information management. The AI system autonomously generates articles from word, powerpoint, pdf files, and even scrapes data from the company's website. This has drastically reduced the time taken to update the knowledge base and ensures its relevance and accuracy.
In conclusion, Deskhero's advanced AI capabilities have significantly improved the efficiency of ToolCraft Innovations' customer service. The company has witnessed a substantial decrease in response times and an improvement in customer satisfaction.
How does Deskhero's AI system assist in handling customer support tickets?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. It then generates suggested replies, significantly reducing the response time to customer queries.
How does Deskhero enhance the efficiency of the support team?
Deskhero's comprehensive search bar and REST API enable the support team to swiftly search for pertinent information across different platforms and incorporate it into their existing systems.
How does Deskhero's knowledge base feature function?
Deskhero's AI system autonomously generates knowledge base articles from word, powerpoint, pdf files, and scraped website data. This ensures the knowledge base is always updated with the most recent and accurate information.
* This article provides an example of how a fictive company in the Manufacture of Special Purpose Machinery for Tool Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
