WoodCraft Creations receives numerous customer queries regarding product installation, maintenance, and troubleshooting. With Deskhero, they can efficiently manage these tickets using the platform's kanban board and user groups. The AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies, significantly reducing response time.
The company also utilizes Deskhero's custom fields and structured data lists to categorize and prioritize customer queries. This feature, combined with the AI-enhanced comprehensive search bar, allows the support team to quickly find relevant tickets and resolve issues more effectively.
Deskhero's ability to generate knowledge base articles from word, powerpoint, pdf files, and scraped website data is particularly useful for WoodCraft Creations. They can easily create a comprehensive knowledge base, which the AI uses to enhance search results and suggest replies, improving the overall customer support experience.
The custom email domains feature of Deskhero enables WoodCraft Creations to maintain their brand identity in their communication with customers. Meanwhile, the REST API allows them to seamlessly integrate Deskhero with their existing systems.
Overall, Deskhero's advanced AI capabilities have enabled WoodCraft Creations to significantly improve their customer support efficiency and effectiveness.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies and enhance search results. This significantly reduces response time and improves the efficiency of ticket management.
How does Deskhero maintain the brand identity of WoodCraft Creations?
Deskhero allows WoodCraft Creations to use custom email domains in their communication with customers, helping maintain their brand identity.
How does Deskhero integrate with existing systems of WoodCraft Creations?
Deskhero provides a REST API that allows WoodCraft Creations to seamlessly integrate the platform with their existing systems.
* This article provides an example of how a fictive company in the Manufacture of wooden fixtures and fittings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.