Improving Customer Support Experience with AI in OakEssence Furnishings

Manufacture of wooden fixtures and fittings - OakEssence Furnishings *1

Improving Customer Support Experience with AI in OakEssence Furnishings

OakEssence Furnishings receives a high volume of customer queries about product details, installation processes, and care instructions. With Deskhero's ticket management system, they can efficiently handle these queries. The AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies, greatly enhancing response time and quality.

The company also uses Deskhero's custom fields and structured data lists to organize and prioritize customer queries. This, along with the AI-enhanced comprehensive search bar, enables the support team to quickly find relevant tickets and resolve issues more effectively.

OakEssence Furnishings takes advantage of Deskhero's ability to generate knowledge base articles from different file formats and scraped website data. This helps them build an extensive knowledge base, which the AI uses to enhance search results and suggest replies, thereby improving the overall customer support experience.

With Deskhero's custom email domains feature, OakEssence Furnishings maintains its brand identity in all customer communications. The REST API also allows for easy integration of Deskhero with their existing systems.

Overall, Deskhero's advanced AI capabilities have significantly improved the customer support experience at OakEssence Furnishings.


How does Deskhero's AI capabilities enhance response time and quality?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This greatly enhances response time and quality by providing accurate and relevant information quickly.

How does Deskhero help OakEssence Furnishings maintain its brand identity?
Deskhero allows OakEssence Furnishings to use custom email domains in their communication with customers, helping them maintain their brand identity.

How does Deskhero integrate with the existing systems of OakEssence Furnishings?
Deskhero provides a REST API that allows OakEssence Furnishings to seamlessly integrate the platform with their existing systems.


* This article provides an example of how a fictive company in the Manufacture of wooden fixtures and fittings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.