ThreadTech Solutions employs Deskhero's ticket management feature to efficiently handle and prioritize customer inquiries. The AI capabilities of Deskhero augment this process by proposing responses derived from prior tickets and knowledge base articles.
The custom fields feature enables ThreadTech Solutions to gather specific information from customers, which is instrumental in comprehending their requirements and offering precise solutions. The AI then utilizes this data to generate pertinent content, enhancing the productivity of the customer service team.
Utilizing the knowledge base feature, ThreadTech Solutions can establish an exhaustive database of solutions for common issues. The AI capabilities of Deskhero amplify this feature by generating articles from uploaded files such as policies, manuals, and presentations.
Deskhero's website scraping feature allows ThreadTech Solutions to accumulate valuable data from various sources. The AI employs this data to provide improved search results, aiding the customer service team in swiftly finding relevant information.
Lastly, the REST API of Deskhero facilitates ThreadTech Solutions to integrate their existing systems with the platform, ensuring a smooth workflow. The AI capabilities of Deskhero further enhance this integration by supplying relevant content based on the data from these systems.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI employs OpenAI Embeddings from prior tickets, knowledge base articles, and other sources to propose responses to new tickets. This not only enhances the response time but also the precision of the responses.
Can Deskhero's AI produce content for the knowledge base?
Yes, Deskhero's AI can generate knowledge base articles from uploaded files such as policies, manuals, and presentations. This assists in establishing an exhaustive database of solutions for common issues.
How does Deskhero's AI utilize the data accumulated through website scraping?
Deskhero's AI employs the data accumulated through website scraping to provide improved search results. This aids the customer service team in swiftly finding relevant information.
* This article provides an example of how a fictive company in the Manufacture of yarns and threads industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.