ThreadMaster Inc. receives a large volume of customer queries daily regarding their products. Using Deskhero's ticket management feature, they are able to effectively categorize and prioritize these queries. The AI capabilities of Deskhero further enhance this process by suggesting replies based on previous tickets and knowledge base articles.
The custom fields feature allows ThreadMaster Inc. to collect specific information from customers, which is crucial in understanding their needs and providing accurate solutions. The AI then uses this data to generate relevant content, improving the efficiency of the customer support team.
With the help of the knowledge base feature, ThreadMaster Inc. can create a comprehensive database of solutions for common issues. The AI capabilities of Deskhero enhance this feature by generating articles from uploaded files like policies, manuals, and presentations.
Deskhero's website scraping feature enables ThreadMaster Inc. to gather valuable data from various sources. The AI uses this data to provide enhanced search results, helping the customer support team to find relevant information quickly.
Finally, the REST API of Deskhero allows ThreadMaster Inc. to integrate their existing systems with the platform, ensuring a seamless workflow. The AI capabilities of Deskhero further enhance this integration by providing relevant content based on the data from these systems.
How does Deskhero's AI enhance the ticket management process?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to suggest replies to new tickets. This not only improves the response time but also the accuracy of the replies.
Can Deskhero's AI generate content for the knowledge base?
Yes, Deskhero's AI can generate knowledge base articles from uploaded files like policies, manuals, and presentations. This helps in creating a comprehensive database of solutions for common issues.
How does Deskhero's AI use the data gathered through website scraping?
Deskhero's AI uses the data gathered through website scraping to provide enhanced search results. This helps the customer support team to find relevant information quickly.
* This article provides an example of how a fictive company in the Manufacture of yarns and threads industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.