Boosting Customer Support Performance with Deskhero's AI Capabilities

Manufacture of yarns - FiberSpin Co. *1

Boosting Customer Support Performance with Deskhero's AI Capabilities

FiberSpin Co. handles a high volume of customer inquiries on a daily basis. With Deskhero's user groups and tickets management system, they have been able to manage these inquiries effectively. The AI capabilities further enhance this by analyzing previous tickets and finding relevant content.

The AI also generates suggested replies based on the analyzed data, which has drastically cut down the response time. This has led to faster resolution of issues and improved customer satisfaction.

FiberSpin Co. also utilizes Deskhero's knowledge base feature. The AI can generate articles from uploaded files like policies, manuals, and presentations, enabling them to build a comprehensive knowledge base with minimal manual input.

The company also uses the website scraping feature to keep their knowledge base updated with the latest information from their website. The AI uses this data to enhance search results, making it easier for the customer support team to find relevant information.

Lastly, the REST API allows FiberSpin Co. to integrate Deskhero with their existing systems, ensuring a seamless workflow. The combination of these features has made Deskhero an indispensable tool for FiberSpin Co.'s customer support team.


How does the AI generate suggested replies?
The AI uses OpenAI Embeddings to analyze previous tickets and find relevant content. It then uses this data to generate suggested replies.

How does the AI enhance search results?
The AI uses the data from the knowledge base and the scraped website data to enhance search results. It finds the most relevant information based on the search query.

Can Deskhero be integrated with other systems?
Yes, Deskhero comes with a REST API that allows it to be integrated with other systems.


* This article provides an example of how a fictive company in the Manufacture of yarns industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.