YarnCraft Inc. receives a large volume of customer inquiries daily, ranging from product information to troubleshooting. With Deskhero's ticket management system, the company has been able to organize these inquiries effectively. The AI capabilities further enhance this by using OpenAI Embeddings to analyze previous tickets and find relevant content.
The AI also generates suggested replies based on the analyzed data, reducing the time taken by the support team to respond to tickets. This has resulted in faster resolution times and increased customer satisfaction.
Deskhero's AI capabilities also extend to the knowledge base. It can generate articles from uploaded files like policies, manuals, and presentations. This has allowed YarnCraft Inc. to build a comprehensive knowledge base without the need for manual input.
The company also uses the website scraping feature to keep the knowledge base updated with the latest information from their website. The AI uses the scraped data to enhance search results, making it easier for the support team to find relevant information.
Lastly, the REST API allows YarnCraft Inc. to integrate Deskhero with their existing systems, ensuring a seamless workflow. The combination of these features has made Deskhero an invaluable tool for YarnCraft Inc.'s customer support team.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings to analyze previous tickets and find relevant content. It then uses this data to generate suggested replies.
How does the AI enhance search results?
The AI uses the data from the knowledge base and the scraped website data to enhance search results. It finds the most relevant information based on the search query.
Can Deskhero be integrated with other systems?
Yes, Deskhero comes with a REST API that allows it to be integrated with other systems.
* This article provides an example of how a fictive company in the Manufacture of yarns industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.