StoneCraft Innovations receives a variety of inquiries from customers about their products, installation instructions, and care guidelines. Deskhero's advanced AI capabilities allow them to efficiently manage these inquiries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, reducing the time it takes to respond to customers.
Deskhero's AI also enhances the search results in their knowledge base. When customers search for information, the AI uses the embeddings to deliver the most relevant articles. This has led to a decrease in the number of tickets created, as customers can find the information they need without having to contact customer service.
Additionally, Deskhero's AI capabilities help StoneCraft Innovations identify common issues and trends. By analyzing the tickets and the knowledge base, the AI can highlight areas where customers frequently experience problems. This enables StoneCraft Innovations to proactively address these issues, improving their products and customer satisfaction.
The custom fields feature of Deskhero allows StoneCraft Innovations to effectively categorize their tickets. They can create fields for product type, issue category, and more. This, along with the AI's ability to analyze and categorize tickets, aids in prioritizing and resolving tickets more quickly.
In conclusion, the integration of Deskhero and its advanced AI capabilities has revolutionized StoneCraft Innovations' customer service, making it more efficient and customer-centric.
How does Deskhero's AI reduce the response time to customer inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, which reduces the time it takes to respond to customer inquiries.
How does Deskhero's AI improve the search results in the knowledge base?
When customers search for information in the knowledge base, Deskhero's AI uses the embeddings to deliver the most relevant articles. This helps customers find the information they need without having to contact customer service.
How does Deskhero help identify common issues and trends?
Deskhero's AI analyzes the tickets and the knowledge base to identify common issues and trends. This enables companies to proactively address these issues, improving their products and customer satisfaction.
* This article provides an example of how a fictive company in the Manufacture of Other Non-Metallic Mineral Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
