CrystalClear Glassworks receives numerous queries from customers regarding their products, installation procedures, and maintenance. With Deskhero, they can handle these queries effectively. The AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, thus reducing the response time.
Deskhero's AI also enhances the search results on their knowledge base. When customers search for information, the AI uses the embeddings to provide the most relevant articles. This has resulted in a significant reduction in the number of tickets created, as customers are able to find the information they need quickly and easily.
Furthermore, Deskhero's AI capabilities have been instrumental in identifying common issues and trends. By analyzing the tickets and the knowledge base, the AI can highlight areas where customers frequently encounter problems. This allows CrystalClear Glassworks to proactively address these issues, improving their products and customer satisfaction.
The custom fields feature of Deskhero enables CrystalClear Glassworks to categorize their tickets effectively. They can create fields for product type, issue category, and more. This, combined with the AI's ability to analyze and categorize tickets, helps in prioritizing and resolving tickets faster.
Overall, the integration of Deskhero and its advanced AI capabilities has transformed CrystalClear Glassworks' customer support, making it more efficient and customer-friendly.
How does Deskhero's AI improve the response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, which reduces the time taken to respond to customer queries.
How does Deskhero's AI enhance the search results on the knowledge base?
When customers search for information on the knowledge base, Deskhero's AI uses the embeddings to provide the most relevant articles. This helps customers find the information they need quickly and easily.
How does Deskhero help in identifying common issues and trends?
Deskhero's AI analyzes the tickets and the knowledge base to identify common issues and trends. This allows companies to proactively address these issues, improving their products and customer satisfaction.
* This article provides an example of how a fictive company in the Manufacture of Other Non-Metallic Mineral Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
