Passenger railways can greatly benefit from the AI capability of 'suggested replies' offered by Deskhero. Here are some use cases:
Use case 1
Streamlined Ticket Resolution - When a passenger submits a ticket regarding a common issue, such as ticket booking or train schedules, the AI-powered suggested replies can provide agents with pre-generated responses that have been successful in resolving similar issues in the past. This saves time and ensures consistent and efficient customer support.
Use case 2
Handling Frequently Asked Questions - Passenger railways often receive a high volume of repetitive questions, such as inquiries about baggage policies or refund procedures. With the AI-generated suggested replies, agents can quickly address these common queries without having to manually type out the same responses repeatedly.
Use case 3
Multilingual Support - Passenger railways may serve customers from diverse linguistic backgrounds. The AI capability of suggested replies can be trained to provide responses in multiple languages, enabling agents to assist passengers in their preferred language without the need for extensive language proficiency.
Use case 4
Use Case 4: Continuous Improvement - By analyzing the effectiveness of suggested replies through metrics like customer satisfaction ratings and ticket resolution time, passenger railways can continuously refine and optimize their customer support processes. This data-driven approach helps identify areas for improvement and enhances the overall passenger experience.
